matiCon® – The use of the configurator at a glance
The interface between customer, sales and production
In addition to the product catalog, the client uses the online configurator as a tool to obtain information (1) and to configure the product exactly according to his needs. He can put together his optimal product from countless product variants.
This way the sales department receives a (pre-)qualified request (2). This significantly reduces the effort in the offer process.
Based on the request, the sales department sends an appropriate offer (3).
Since matiCon® drastically shortens the reaction time of the sales department, resulting in needs-oriented consulting and thus higher customer satisfaction, a higher order placement rate is achieved (4).
In the ideal case, the configurator is integrated into the merchandise management system in such a way that it immediately creates a suitable production order and production can be planned (5).
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