The interface between customer, sales and production
In addition to the product catalog, the customer uses the online configurator as a tool to obtain information and configure the product exactly according to his needs.
He can put together his optimal product from countles product variants. The sales department thus receives a (pre-)qualified inquiry.
The effort in the offer process is signifficantly reduced. Based on this inquiry, the sales department sends the appropriate offer.
matiCon® drastically shortens the reaction time of the sales department and thus results in needs-oriented consulting and higher customer satisfaction, which in turn leads to a higher order placement rate.
In the best case, the configurator is integrated into the merchandise management system in such a way that it immediately creates a suitable production order and production can be planned.
Apart from the rising customer satisfaction also the selling is demonstrably relieved, because possible inquiries to the product happen usually to the already configured conditions and are accordingly more specific and less consultation-intensive.